{"id":8389,"date":"2022-05-18T07:10:08","date_gmt":"2022-05-18T07:10:08","guid":{"rendered":"https:\/\/alpha.poi2u.com\/ms\/?page_id=8389"},"modified":"2026-01-21T15:31:00","modified_gmt":"2026-01-21T07:31:00","slug":"aduan","status":"publish","type":"page","link":"https:\/\/www.poi2u.com\/ms\/help\/aduan\/","title":{"rendered":"Aduan"},"content":{"rendered":"[vc_row full_width=\"stretch_row\" el_class=\"bgcolorgradient\" css=\".vc_custom_1647167428793{padding-top: 40px !important;padding-bottom: 40px !important;}\"][vc_column][vc_custom_heading text=\"Aduan\" font_container=\"tag:h2|font_size:40|text_align:center|color:%23ffffff\" google_fonts=\"font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\"][vc_empty_space][vc_custom_heading text=\"Kami yakin anda berhak mendapat perkhidmatan terbaik yang - dan kami sedia memberikannya.\" font_container=\"tag:h2|font_size:18|text_align:center|color:%23ffffff\" google_fonts=\"font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal\"][\/vc_column][\/vc_row][vc_row full_width=\"stretch_row_content\" column_spacing=\"0px\" css=\".vc_custom_1713253438658{margin-right: -20px !important;background-color: #ffffff !important;}\"][vc_column width=\"1\/2\" css=\".vc_custom_1678257888038{padding-right: 70px !important;padding-left: 70px !important;}\"][vc_column_text]\n<h1><span style=\"color: #115aaf; font-size: 36px;\"><span style=\"font-size: 32px;\">Membuat Aduan<br \/>\n<\/span><\/span><\/h1>\n<p>Setelah kami menerima aduan anda, kami akan menyiasat dan menyelesaikan masalah ini secepat mungkin.<\/p>\n<p style=\"text-align: justify;\">Kami bertujuan untuk menyelesaikan masalah anda dalam masa 14 hari bekerja setelah menerima aduan anda. Walau bagaimanapun, untuk kes yang lebih kompleks, kami akan memaklumkan status terkini dalam 14 hari kalendar. Sekiranya masalah itu tidak dapat diselesaikan, kami akan memberitahu anda selepas 14 hari lagi, dan 30 selepas itu.<\/p>\n[\/vc_column_text]<div class=\"vcex-module vcex-form-shortcode wpex-form wpex-m-auto wpex-max-w-100 full-width-input wpex-border-0 wpex-rounded-0 wpex-shadow-none\" style=\"background-color:#ffffff;font-size:16px;\"><div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-9692\"><form id=\"wpforms-form-9692\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"9692\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/ms\/wp-json\/wp\/v2\/pages\/8389\" data-token=\"6b7b5ff610713778260fdbf11ecc1913\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-9692-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-9692-field_1\">Nama <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-9692-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" required><div class=\"wpforms-field-description\">Sila masukkan nama anda<\/div><\/div><div id=\"wpforms-9692-field_2-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-9692-field_2\">Nombor Telefon <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-9692-field_2\" class=\"wpforms-field-large wpforms-field-required wpforms-masked-input\" data-rule-inputmask-incomplete=\"1\" data-inputmask-mask=\"999-9999999[9]\" name=\"wpforms[fields][2]\" required><div class=\"wpforms-field-description\">Sila masukkan nombor telefon anda<\/div><\/div><div id=\"wpforms-9692-field_3-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-9692-field_3\">E-mel <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-9692-field_3\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][3]\" spellcheck=\"false\" required><div class=\"wpforms-field-description\">Sila masukkan alamat e-mel anda<\/div><\/div><div id=\"wpforms-9692-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-9692-field_4\">Nombor Kenderaan<\/label><input type=\"text\" id=\"wpforms-9692-field_4\" class=\"wpforms-field-large\" name=\"wpforms[fields][4]\" ><div class=\"wpforms-field-description\">Sila masukkan nombor kenderaan anda<\/div><\/div><div id=\"wpforms-9692-field_5-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-9692-field_5\">Kategori Aduan<\/label><select id=\"wpforms-9692-field_5\" class=\"wpforms-field-large\" name=\"wpforms[fields][5]\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Pilih kategori aduan anda<\/option><option value=\"\" ><\/option><option value=\"Faedah Tuntutan\" >Faedah Tuntutan<\/option><option value=\"\u00a0\u00a0- Kelewatan pembayaran tuntutan\" >\u00a0\u00a0- Kelewatan pembayaran tuntutan<\/option><option value=\"\u00a0\u00a0- Kelewatan semasa pemprosesan\" >\u00a0\u00a0- Kelewatan semasa pemprosesan<\/option><option value=\"\u00a0\u00a0- Pertikaian mengenai amaun tuntutan\" >\u00a0\u00a0- Pertikaian mengenai amaun tuntutan<\/option><option value=\"\u00a0\u00a0- Tuntutan palsu\" >\u00a0\u00a0- Tuntutan palsu<\/option><option value=\"\u00a0\u00a0- Penolakan tuntutan\" >\u00a0\u00a0- Penolakan tuntutan<\/option><option value=\"\u00a0\u00a0- Kerja pembaikan yang tidak memuaskan\" >\u00a0\u00a0- Kerja pembaikan yang tidak memuaskan<\/option><option value=\"Pemasaran &amp; jualan\" >Pemasaran &amp; jualan<\/option><option value=\"\u00a0\u00a0- Penjualan paksa\" >\u00a0\u00a0- Penjualan paksa<\/option><option value=\"\u00a0\u00a0- Bahan pemasaran yang mengelirukan\" >\u00a0\u00a0- Bahan pemasaran yang mengelirukan<\/option><option value=\"\u00a0\u00a0- Salah gambaran\/penjualan oleh kakitangan\/perantara\" >\u00a0\u00a0- Salah gambaran\/penjualan oleh kakitangan\/perantara<\/option><option value=\"\u00a0\u00a0- Penggantian polisi\/sijil\" >\u00a0\u00a0- Penggantian polisi\/sijil<\/option><option value=\"Ciri-ciri produk\" >Ciri-ciri produk<\/option><option value=\"\u00a0\u00a0- Premium atau yuran caj yang tinggi\" >\u00a0\u00a0- Premium atau yuran caj yang tinggi<\/option><option value=\"\u00a0\u00a0- Peneyemakan semula premium MHI\" >\u00a0\u00a0- Peneyemakan semula premium MHI<\/option><option value=\"\u00a0\u00a0- Ciri produk yang tidak adil\" >\u00a0\u00a0- Ciri produk yang tidak adil<\/option><option value=\"Penajajaminan\" >Penajajaminan<\/option><option value=\"\u00a0\u00a0- Pertikaian mengenai NCD\" >\u00a0\u00a0- Pertikaian mengenai NCD<\/option><option value=\"\u00a0\u00a0- Keengganan untuk menginsurankan\" >\u00a0\u00a0- Keengganan untuk menginsurankan<\/option><option value=\"\u00a0\u00a0- Keengganan untuk memperbaharui\" >\u00a0\u00a0- Keengganan untuk memperbaharui<\/option><option value=\"\u00a0\u00a0- Syarat tidak adil dikenakan - pengecualian\/bebanan\/lebihan\" >\u00a0\u00a0- Syarat tidak adil dikenakan - pengecualian\/bebanan\/lebihan<\/option><option value=\"Perkhidmatan berkaitan pelanggan\" >Perkhidmatan berkaitan pelanggan<\/option><option value=\"\u00a0\u00a0- Kelewatan membatalkan polisi\/sijil\" >\u00a0\u00a0- Kelewatan membatalkan polisi\/sijil<\/option><option value=\"\u00a0\u00a0- Kelewatan atau tiada pengeluaran Surat Jaminan (GL)\" >\u00a0\u00a0- Kelewatan atau tiada pengeluaran Surat Jaminan (GL)<\/option><option value=\"\u00a0\u00a0- Kelewatan atau tiada pengeluaran dokumen\/notis polisi\" >\u00a0\u00a0- Kelewatan atau tiada pengeluaran dokumen\/notis polisi<\/option><option value=\"\u00a0\u00a0- Tingkah laku kakitangan\/perantara yang tidak profesional\" >\u00a0\u00a0- Tingkah laku kakitangan\/perantara yang tidak profesional<\/option><option value=\"\u00a0\u00a0- Nasihat\/Maklumat yang salah oleh kakitangan\/perantara\" >\u00a0\u00a0- Nasihat\/Maklumat yang salah oleh kakitangan\/perantara<\/option><option value=\"\u00a0\u00a0- Total Assist tidak dapat dihubungi\" >\u00a0\u00a0- Total Assist tidak dapat dihubungi<\/option><option value=\"\u00a0\u00a0- Kelewatan mengatur trak tunda\/pembaikan\" >\u00a0\u00a0- Kelewatan mengatur trak tunda\/pembaikan<\/option><option value=\"\u00a0\u00a0- Pembayaran ganti caj penarikan\/kerosakan\" >\u00a0\u00a0- Pembayaran ganti caj penarikan\/kerosakan<\/option><option value=\"Salah Pengendalian Wang Pelanggan\" >Salah Pengendalian Wang Pelanggan<\/option><option value=\"Perlindungan Data Peribadi\" >Perlindungan Data Peribadi<\/option><option value=\"Lain-lain\" >Lain-lain<\/option><\/select><\/div><div id=\"wpforms-9692-field_6-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-9692-field_6\">Nota Aduan<\/label><textarea id=\"wpforms-9692-field_6\" class=\"wpforms-field-medium\" name=\"wpforms[fields][6]\" ><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-hcaptcha\" ><div class=\"g-recaptcha\" data-sitekey=\"6ff4431f-c291-470f-9a6c-a28b0917fcb1\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" data-rule-hcaptcha=\"1\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"9692\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"7\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-9692\" class=\"wpforms-submit\" data-alt-text=\"Hantar...\" data-submit-text=\"Hantar\" aria-live=\"assertive\" value=\"wpforms-submit\">Hantar<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.poi2u.com\/ms\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>[vc_single_image image=\"10851\"][\/vc_column][vc_column width=\"1\/2\" css=\".vc_custom_1713250686459{margin-top: 0px !important;padding-top: 35px !important;padding-right: 50px !important;padding-left: 60px !important;background-color: #6ca2cf !important;}\"][vc_column_text color=\"#ffffff\"]\n<h3><span style=\"color: #ffffff;\"><b>MUKADIMAH<\/b><\/span><\/h3>\n<p><span style=\"color: #ffffff;\"><b>No Telefon :<\/b>\u00a0<a style=\"color: #ffffff;\" href=\"tel:03-26985033\">03-26985033<\/a><\/span><\/p>\n<p style=\"color: #ffffff; text-align: justify;\">Terlebih dahulu, maklumkan kepada kami mengenai jabatan atau pegawai yang telah berurusan dengan anda dan beritahu bagaimana anda mahu masalah anda diselesaikan.<\/p>\n<p style=\"color: #ffffff; text-align: justify;\">Sekiranya anda merasakan masalah tersebut belum dapat diselesaikan dengan memuaskan, anda boleh membuat aduan bertulis rasmi kepada Unit Aduan kami.<\/p>\n<h3><span style=\"color: #ffffff;\">UNIT ADUAN<\/span><\/h3>\n<p><span style=\"color: #ffffff;\"><b>Individu untuk Dihubungi :<\/b> Zulkiflee Mohd Rani<br \/>\n<b>Alamat : <\/b>11th Floor, Wisma Bumi Raya, No. 10, Jalan Raja Laut, 50350 Kuala Lumpur<br \/>\n<b>No Telefon : <\/b><a style=\"color: #ffffff;\" href=\"tel:03-26985033\">03-2698 5033<\/a> (Ext 3263\/3264\/3471)<br \/>\n<b>Faks :<\/b>\u00a0+603 2613 7173<br \/>\n<b>Email :\u00a0<\/b><a style=\"color: #ffffff;\" href=\"mailto:complaint@pacific-orient.com\">complaint@pacific-orient.com<\/a><\/span><\/p>\n<h3><span style=\"color: #ffffff;\">REDRESS AVENUE<\/span><\/h3>\n<p style=\"color: #ffffff; text-align: justify;\">Jika anda masih tidak berpuas hati dengan jawapan atau keputusan kami, anda boleh menyerahkan aduan anda kepada saluran di bawah. Sila semak dengan Unit Aduan kami terlebih dahulu untuk menangani aduan anda.<\/p>\n<p><span style=\"color: #ffffff;\"><b>BNMLINK (Laman Informasi Nasihat dan Khidmat)<\/b><br \/>\nBank Negara Malaysia<br \/>\n4th Floor, Podium Bangunan AICB,<br \/>\nNo. 10, Jalan Dato\u2019 Onn,<br \/>\n50480 Kuala Lumpur.<br \/>\n<b>Pusat Perhubungan BNMLINK : <\/b><a style=\"color: #ffffff;\" href=\"tel:1300885465\">1-300-88-5465<\/a><br \/>\n<b>Laman Sesawang : <\/b><a style=\"color: #ffffff;\" href=\"https:\/\/bnm.gov.my\/BNMLINK\">bnm.gov.my\/BNMLINK<\/a><\/span><\/p>\n<p><span style=\"color: #ffffff;\"><b>Financial Markets Ombudsman Service<\/b> (Co. Reg. No.: 200401025885)<br \/>\n(Dahulu diknali sebagai Ombudsman for Financial Services)<br \/>\n<b>Tingkat 14, Blok Utama, Menara Takaful Malaysia,<\/b><br \/>\n<b>4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur.<\/b><\/span><\/p>\n<p><b>Talian Am : <\/b><a style=\"color: #ffffff;\" href=\"tel:0322722811\">03-2272 2811<\/a><br \/>\n<b>Laman Sesawang : <\/b><a style=\"color: #ffffff;\" href=\"https:\/\/www.fmos.org.my\/\">www.fmos.org.my<\/a>[\/vc_column_text][vc_empty_space][vc_custom_heading text=\"Pautan Segera\" font_container=\"tag:h2|font_size:28|text_align:left|color:%23ffffff\" google_fonts=\"font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\"][vc_empty_space height=\"22px\"][vc_row_inner equal_height=\"yes\" content_placement=\"middle\" css=\".vc_custom_1647151055822{margin-bottom: 10px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 5px !important;}\"][vc_column_inner][vc_custom_heading text=\"Pejabat &amp; Cawangan\" google_fonts=\"font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\"][vc_column_text]P&amp;O Insurance mempunyai pejabat dan cawangan di seluruh Malaysia. Layari lokasi kami untuk dapatkan maklumat cawangan kami.[\/vc_column_text][vc_custom_heading text=\"Ketahui Lebih Lanjut\" font_container=\"tag:h2|font_size:16|text_align:left|color:%23115aaf|line_height:3em\" google_fonts=\"font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal\" link=\"url:%2Fms%2Fhelp%2Foffices-and-branches\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"middle\" css=\".vc_custom_1647151055822{margin-bottom: 10px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 5px !important;}\"][vc_column_inner][vc_custom_heading text=\"Hubungi Kami\" google_fonts=\"font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\"][vc_column_text]Hubungi kami di talian\u00a0<a href=\"tel:1800882121\">1-800-88-2121<\/a>\u00a0untuk semua keperluan insurans anda. Kami boleh didapati melalui telefon, e-mel atau melalui ejen tempatan.[\/vc_column_text][vc_custom_heading text=\"Ketahui Lebih Lanjut\" font_container=\"tag:h2|font_size:16|text_align:left|color:%23115aaf|line_height:3em\" google_fonts=\"font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal\" link=\"url:%2Fms%2Fcontact%2F\"][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"middle\" css=\".vc_custom_1647151055822{margin-bottom: 10px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #ffffff !important;border-radius: 5px !important;}\"][vc_column_inner][vc_custom_heading text=\"Muat Turun Piagam\" google_fonts=\"font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\"][vc_column_text]<a href=\"https:\/\/www.poi2u.com\/assets\/other_documents\/customer-service-charter-2019.pdf\" target=\"_blank\" rel=\"noopener\">Lihat Piagam Perkhidmatan Pelanggan (PDF)<\/a><br \/>\n<a href=\"https:\/\/www.poi2u.com\/assets\/other_documents\/piagam-layanan-adil-pelanggan.pdf\" target=\"_blank\" rel=\"noopener\">Lihat Piagam Layanan Adil Pelanggan (PDF)<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\"stretch_row\" el_class=\"bgcolorgradient\" css=\".vc_custom_1647167428793{padding-top: 40px !important;padding-bottom: 40px !important;}\"][vc_column][vc_custom_heading text=\"Aduan\" font_container=\"tag:h2|font_size:40|text_align:center|color:%23ffffff\" google_fonts=\"font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\"][vc_empty_space][vc_custom_heading text=\"Kami yakin anda berhak mendapat perkhidmatan terbaik yang - dan kami sedia memberikannya.\" font_container=\"tag:h2|font_size:18|text_align:center|color:%23ffffff\" google_fonts=\"font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal\"][\/vc_column][\/vc_row][vc_row full_width=\"stretch_row_content\" column_spacing=\"0px\" css=\".vc_custom_1713253438658{margin-right: -20px !important;background-color: #ffffff !important;}\"][vc_column width=\"1\/2\" css=\".vc_custom_1678257888038{padding-right: 70px !important;padding-left: 70px !important;}\"][vc_column_text] Membuat Aduan Setelah kami menerima aduan anda, kami akan menyiasat dan menyelesaikan masalah ini secepat mungkin.&hellip;<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":6221,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/no-sidebar.php","meta":{"footnotes":""},"class_list":["post-8389","page","type-page","status-publish","hentry","entry","no-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - 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