{"id":7027,"date":"2022-04-19T01:03:23","date_gmt":"2022-04-19T01:03:23","guid":{"rendered":"https:\/\/alpha.poi2u.com\/ms\/?page_id=7027"},"modified":"2026-03-11T11:26:34","modified_gmt":"2026-03-11T03:26:34","slug":"roadside-assist","status":"publish","type":"page","link":"https:\/\/www.poi2u.com\/ms\/help\/faq\/roadside-assist\/","title":{"rendered":"Roadside Assist"},"content":{"rendered":"[vc_row full_width=\"stretch_row\" el_class=\"bgcolorgradient\" css=\".vc_custom_1647167428793{padding-top: 40px !important;padding-bottom: 40px !important;}\"][vc_column width=\"1\/4\"][\/vc_column][vc_column width=\"1\/2\"][vc_custom_heading text=\"Soalan Lazim Ditanya\" font_container=\"tag:h2|font_size:32|text_align:center|color:%23ffffff\" google_fonts=\"font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\"][vc_custom_heading text=\"Kami membantu anda terus maju dan dimaklumkan dengan jawapan berguna ini untuk melindungi diri, rumah, perniagaan dan banyak lagi.\" font_container=\"tag:h2|font_size:20|text_align:center|color:%23ffffff\" google_fonts=\"font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\"][\/vc_column][vc_column width=\"1\/4\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row css=\".vc_custom_1649220536636{padding-right: 50px !important;padding-left: 50px !important;}\"][vc_column width=\"1\/6\"][\/vc_column][vc_column width=\"2\/3\" css=\".vc_custom_1649232664330{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #eaeaea !important;border-left-color: #e8e8e8 !important;border-left-style: solid !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;border-top-color: #e8e8e8 !important;border-top-style: solid !important;border-bottom-color: #e8e8e8 !important;border-bottom-style: solid !important;border-radius: 5px !important;}\"][vc_column_text]\n<h3><span style=\"color: #115aaf;\">Roadside Assist<br \/>\n<\/span><\/h3>\n<p>Soalan berkaitan Roadside Assist kami.[\/vc_column_text][vc_column_text]<section class=\"baf_custom_style  section_baf_2445160623 ac-container\" container_id=\"2445160623\" data-first_color=\"#FFFFFF\" data-second_color=\"#ffffff\" data-label_text_color=\"#115aaf\" data-accordion_arrow=\"f106\"   data-schema=\"0\"><input type=\"hidden\" id=\"current_page\" \/><input type=\"hidden\" id=\"show_per_page\" \/>  <form id=\"live-search\" action=\"\" class=\"bwl-faq-search-panel\" method=\"post\" data-form_id=\"2445160623\" data-paginate=\"0\" data-search_only_title=\"0\" data-pag_limit=\"5\" >\r\n                        <fieldset>\r\n                            <input type=\"text\" class=\"search_icon text-input \" id=\"bwl_filter_2445160623\" value=\"\" placeholder=\"Search...\" data-highlight_color=\"#000000\" data-highlight_bg=\"#FDE990\" \/>\r\n                                <span class=\"baf-btn-clear baf_dn\"><\/span>\r\n                                <span id=\"bwl-filter-message-2445160623\" class=\"bwl-filter-message\"><\/span>\r\n                        <\/fieldset>\r\n                        \r\n                    <\/form><div class=\"baf-ctrl-btn\"><span class=\"baf-expand-all\"><i class=\"fa fa-plus\"><\/i><\/span><span class=\"baf-collapsible-all\"><i class=\"fa fa-minus\"><\/i><\/span><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8080\"><label class=\"baf_schema\" for=\"ac-category-24451606238080\" label_id=\"ac-category-8080\" parent_container_id=\"2445160623\">Apakah itu Roadside Assist?<\/label><input id=\"ac-category-24451606238080\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8080\"><div class=\"baf_content\"><p>Roadside Assist adalah perkhidmatan sokongan kecemasan 24 jam yang disertakan bersama insurans Komprehensif P&amp;O anda. Ia membantu anda dengan perkhidmatan tundaan dan pembaikan kecil apabila kenderaan anda rosak atau terlibat dalam kemalangan.<\/p>\n<\/div><\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8082\"><label class=\"baf_schema\" for=\"ac-category-24451606238082\" label_id=\"ac-category-8082\" parent_container_id=\"2445160623\">Apakah Pelan perlindungan Roadside Assist untuk Kereta?<\/label><input id=\"ac-category-24451606238082\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8082\"><div class=\"baf_content\"><p><strong>Roadside Assist Standard:<\/strong><\/p>\n<ul>\n<li>Tundaan percuma sehingga RM350 setiap kejadian.<\/li>\n<li>Satu permintaan tundaan setiap kejadian.<\/li>\n<li>Perkhidmatan 24\/7 setiap hari.<\/li>\n<li>Perkhidmatan bateri, tayar, Jump Start, dan penghantaran bahan api.<\/li>\n<li>Sebarang kos melebihi RM350 perlu dibayar terus kepada operator tundaan oleh Pemegang Polisi.<\/li>\n<\/ul>\n<p><strong>Tingkatkan kepada P.A Plus untuk Tundaan Tanpa Had:<\/strong><\/p>\n<p>Nikmati <strong>tundaan tanpa had dengan tiada had kos<\/strong> untuk satu perjalanan tundaan setiap kejadian. Tunda kenderaan anda dari lokasi kerosakan ke bengkel diluluskan terdekat atau Bengkel Panel P&amp;O dengan mudah dan tenang hati.<\/p>\n<\/div><\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8084\"><label class=\"baf_schema\" for=\"ac-category-24451606238084\" label_id=\"ac-category-8084\" parent_container_id=\"2445160623\">Apakah Perlindungan Roadside Assist untuk Motosikal?<\/label><input id=\"ac-category-24451606238084\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8084\"><div class=\"baf_content\"><ul>\n<li>Nilai tundaan sehingga RM150 setiap insiden.<\/li>\n<li>Satu permintaan tundaan setiap insiden.<\/li>\n<li>Bantuan 24 jam untuk kerosakan (tertakluk kepada liputan geografi dan Terma &amp; Syarat).<\/li>\n<li>Sebarang kos melebihi RM150 perlu dibayar terus kepada operator tundaan oleh Pemegang Polisi.<\/li>\n<\/ul>\n<\/div><\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8086\"><label class=\"baf_schema\" for=\"ac-category-24451606238086\" label_id=\"ac-category-8086\" parent_container_id=\"2445160623\">Adakah Roadside Assist Tanpa Had untuk motosikal?<\/label><input id=\"ac-category-24451606238086\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8086\"><div class=\"baf_content\"><p>Tidak, Tundaan Tanpa Had di bawah Add-On P.A Plus <strong>hanya terpakai untuk kereta sahaja<\/strong>. Motosikal hanya dilindungi mengikut had Standard Roadside Assist.<\/p>\n<\/div><\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8091\"><label class=\"baf_schema\" for=\"ac-category-24451606238091\" label_id=\"ac-category-8091\" parent_container_id=\"2445160623\">Berapa kali saya boleh membuat permintaan tundaan?<\/label><input id=\"ac-category-24451606238091\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8091\"><div class=\"baf_content\"><p>Anda berhak untuk <strong>satu permintaan tundaan setiap kejadian<\/strong> di bawah pelan Bantuan Standard dan Tundaan Tanpa Had. Permintaan tambahan bagi kejadian yang sama tidak dilindungi.<\/p>\n<\/div><\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8093\"><label class=\"baf_schema\" for=\"ac-category-24451606238093\" label_id=\"ac-category-8093\" parent_container_id=\"2445160623\">Adakah Tundaan Tanpa Had disertakan secara automatik dalam polisi saya?<\/label><input id=\"ac-category-24451606238093\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8093\"><div class=\"baf_content\"><p>Tidak. Tundaan Tanpa Had adalah manfaat pilihan yang hanya tersedia kepada Pemegang Polisi yang membeli Add-On P.A Plus (Untuk Kereta Sahaja).<\/p>\n<\/div><\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8095\"><label class=\"baf_schema\" for=\"ac-category-24451606238095\" label_id=\"ac-category-8095\" parent_container_id=\"2445160623\">Bagaimana untuk menghubungi Roadside Assist?<\/label><input id=\"ac-category-24451606238095\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8095\"><div class=\"baf_content\"><p>Hubungi <strong>1300-80-8800<\/strong> untuk dapatkan bantuan Roadside Assist. Jika anda tidak dapat membuat panggilan kerana <strong>ketiadaan kredit<\/strong>, anda boleh <strong>menghantar permintaan secara dalam talian<\/strong> melalui <a href=\"https:\/\/poi2u.carfix.my\/\">https:\/\/poi2u.carfix.my\/<\/a><\/p>\n<\/div><\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8097\"><label class=\"baf_schema\" for=\"ac-category-24451606238097\" label_id=\"ac-category-8097\" parent_container_id=\"2445160623\">Bolehkah saya mengatur tundaan sendiri dan menuntut bayaran balik?<\/label><input id=\"ac-category-24451606238097\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8097\"><div class=\"baf_content\"><p>Tidak. Perkhidmatan tundaan mesti diatur melalui penyedia yang dilantik oleh P&amp;O untuk layak mendapat perlindungan atau bayaran balik.<\/p>\n<\/div><\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8099\"><label class=\"baf_schema\" for=\"ac-category-24451606238099\" label_id=\"ac-category-8099\" parent_container_id=\"2445160623\">Adakah Roadside Assist tersedia di seluruh negara?<\/label><input id=\"ac-category-24451606238099\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8099\"><div class=\"baf_content\"><p>Liputan merangkumi:<\/p>\n<ul>\n<li>Semenanjung Malaysia (kecuali semua pulau kecuali Pulau Pinang dan Langkawi)<\/li>\n<li>Bandar utama di Malaysia Timur<\/li>\n<\/ul>\n<\/div><\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8101\"><label class=\"baf_schema\" for=\"ac-category-24451606238101\" label_id=\"ac-category-8101\" parent_container_id=\"2445160623\">Bolehkah bukan Pemegang Polisi mendapatkan perkhidmatan tundaan?<\/label><input id=\"ac-category-24451606238101\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8101\"><div class=\"baf_content\"><p>Boleh, bukan Pemegang Polisi boleh mendapatkan perkhidmatan tundaan dengan kebenaran daripada Pemegang Polisi.<\/p>\n<\/div><\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8103\"><label class=\"baf_schema\" for=\"ac-category-24451606238103\" label_id=\"ac-category-8103\" parent_container_id=\"2445160623\">Berapa kali saya boleh menggunakan perkhidmatan ini dalam setahun?<\/label><input id=\"ac-category-24451606238103\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8103\"><div class=\"baf_content\"><ul>\n<li><strong>Roadside Assist Standard:<\/strong> Pemegang Polisi boleh membuat permintaan tundaan tanpa had sepanjang tempoh polisi, <strong>mengikut had monetari setiap insiden<\/strong> (RM350 untuk kereta \/ RM150 untuk motosikal) dan <strong>mengikut Terma &amp; Syarat <\/strong><strong>Polisi<\/strong>. Caj melebihi had setiap insiden perlu ditanggung oleh Pemegang Polisi.<\/li>\n<li><strong>Tundaan Tanpa Had (P.A Plus):<\/strong> Pemegang Polisi boleh membuat permintaan tundaan tanpa had, <strong>bergantung kepada pelan <\/strong><strong>dan Terma &amp; Syarat Polisi<\/strong>.<\/li>\n<\/ul>\n<\/div><\/article><\/div><div class=\"bwl-faq-container bwl-faq-container-2445160623\" id=\"faq-8105\"><label class=\"baf_schema\" for=\"ac-category-24451606238105\" label_id=\"ac-category-8105\" parent_container_id=\"2445160623\">Apakah pengecualian biasa untuk perkhidmatan tundaan?<\/label><input id=\"ac-category-24451606238105\" name=\"accordion-1\" type=\"checkbox\" \/><article class=\"ac-medium\" article_id=\"ac-category-8105\"><div class=\"baf_content\"><ul>\n<li>Permintaan tundaan melebihi satu kali untuk kejadian yang sama<\/li>\n<li>Kenderaan yang masih boleh dipandu<\/li>\n<li>Perkhidmatan yang tidak diatur melalui P&amp;O<\/li>\n<li>Tundaan di luar Malaysia<\/li>\n<li>Kenderaan yang dibongkar di bengkel<\/li>\n<\/ul>\n<\/div><\/article><\/div><div id=\"baf_page_navigation\" class=\"baf_page_navigation\" data-paginate=\"0\" data-pag_limit=\"5\"><\/div><\/section>[\/vc_column_text][vc_column_text]<strong>Nota:<\/strong><br \/>\nFAQ ini adalah untuk panduan umum sahaja dan <strong>tidak lengkap \/ menyeluruh<\/strong>. Untuk maklumat penuh, sila rujuk <a href=\"https:\/\/www.poi2u.com\/ms\/wp-content\/uploads\/2026\/03\/Roadside-Assist-TC-BM-Updated-11.02.2026.pdf\">Terma &amp; Syarat<\/a>.[\/vc_column_text][\/vc_column][vc_column width=\"1\/6\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\"stretch_row\" el_class=\"bgcolorgradient\" css=\".vc_custom_1647167428793{padding-top: 40px !important;padding-bottom: 40px !important;}\"][vc_column width=\"1\/4\"][\/vc_column][vc_column width=\"1\/2\"][vc_custom_heading text=\"Soalan Lazim Ditanya\" font_container=\"tag:h2|font_size:32|text_align:center|color:%23ffffff\" google_fonts=\"font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal\"][vc_custom_heading text=\"Kami membantu anda terus maju dan dimaklumkan dengan jawapan berguna ini untuk melindungi diri, rumah, perniagaan dan banyak lagi.\" font_container=\"tag:h2|font_size:20|text_align:center|color:%23ffffff\" google_fonts=\"font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal\"][\/vc_column][vc_column width=\"1\/4\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row css=\".vc_custom_1649220536636{padding-right: 50px !important;padding-left: 50px !important;}\"][vc_column width=\"1\/6\"][\/vc_column][vc_column width=\"2\/3\" css=\".vc_custom_1649232664330{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #eaeaea !important;border-left-color:&hellip;<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":7002,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/no-sidebar.php","meta":{"footnotes":""},"class_list":["post-7027","page","type-page","status-publish","hentry","entry","no-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - 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