Roadside Assist is a 24/7 emergency support service included with your P&O Comprehensive insurance. It helps you with towing and minor repairs when your vehicle breaks down or is involved in an accident.

Standard Roadside Assistance:

• Free towing up to RM350 per incident.
• One towing request per incident.
• 24/7 availability.
• Battery, tyre, jump start, and fuel delivery services.
• Any cost exceeding RM350 must be paid directly to the towing operator by the Policyholder.

Upgrade to P.A Plus for Unlimited Towing:

Enjoy unlimited towing charges with no monetary limit for one towing trip per incident. Tow your vehicle from the breakdown site to the nearest approved workshop or P&O Panel Workshop with ease and peace of mind.

•  Towing value up to RM150 per incident.
• One towing request per incident.
• 24-hour assistance for breakdowns (subject to geographical limits and T&Cs).
• Any cost exceeding RM150 must be paid directly to the towing operator by the Policyholder

No, Unlimited Towing under the P.A Plus Add-On applies to cars only. Motorcycles are covered under Standard Roadside Assist limits only.

You are entitled to one towing request per incident under both Standard and Unlimited Towing plans. Additional requests for the same incident are not covered.

No. Unlimited Towing is an optional benefit available only to Policyholders who purchase the P.A Plus Add-On (for cars only).

Call 1300-80-8800 for immediate roadside assistance and towing services. If you are unable to make a call due to insufficient credit, you may submit a request online via https://poi2u.carfix.my/

No. Towing services must be arranged through P&O’s appointed service providers to be eligible for coverage or reimbursement.

Coverage applies within:

• Peninsular Malaysia (excluding all islands except Penang and Langkawi)
• Major cities in East Malaysia

Yes, non-Policyholder may use the tow service with the permission of the Policyholder.

• Standard Roadside Assist: The Policyholder may request towing multiple times within the policy period, subject to the monetary limit per incident (RM350 for cars / RM150 for motorcycles) and in accordance with the Terms & Conditions.
  Charges exceeding the limit per incident must be borne by the Policyholder.
• Unlimited Towing (P.A Plus): The Policyholder may request towing multiple times within the policy period, subject to the Terms & Conditions.

• Towing requests beyond the first for the same incident
• Vehicles still in roadworthy condition
• Services not arranged through P&O
• Towing outside Malaysia
• Vehicles dismantled at workshops