How is my NCD forfeited?
If any claim is made (with exception to a Windscreen and No Fault Own Damage claim) on your motor insurance policy during your period of cover, your NCD will be forfeited and return to 0%. You will have to accumulate…
Is it compulsory to fill up the bank account details on the claims form? If I do not want to do so, how will I be paid?
We highly encourage doing so for e-Payment, as it is the fastest, easiest and safest mode of payment. If you do not want to do so, you should notify us in writing to indicate that payment to you should be…
I have been blacklisted by the Bank/declared bankrupt and am unable to open a bank account. How do I get paid?
Your claims can still be settled through a cash cheque. You can also provide a spouse/relative’s bank account details. If you do so, however, we are not liable if the payment is not paid out to you, as this is…
Can I authorise payment to my employer’s bank account if I am a foreign worker and do not have a bank account?
Yes, you can. However, this is a private arrangement between yourself and your employer, and the insurance company will not be liable if it is not paid out. You can also request a cash cheque for the claim amount. It…
I have previously made a claim from you and provided my bank details. Do I need to resubmit this every time I make a claim?
No, you don’t. However, you should update us if any changes have been made.
What happens to my payment if I pass away before the insurer has paid my claim’s proceeds and my bank accounts have been frozen?
All payment due to a policyholder will go to the administrators of their estate and named beneficiaries in the event of their death.
Do I need to provide my bank account information for each of my policies?
If you want all your payments to be paid into the same account, you should inform your insurance company of this when submitting your claims form or when requesting a policy cancellation. You can also assign different bank accounts to…
What will happen to funds that cannot be credited into my account?
If funds cannot be credited into your bank account due to an error in the information you have provided, or if your account provided is inactive or closed, your insurance company will contact you to reconfirm your details. To avoid,…
How will my bank account information be used? Will it remain confidential?
Your bank account details and other related information will only be used for payments directly into you account. You are protected under the Financial Service Act 2013, which strictly prohibits the disclosure of such information to anyone unless the customer…
Will I be notified when the insurance company has made a payment?
Yes, you will. An email or letter will be sent to you once your claim has been approved and payment has been made. You should provide your email address to your insurance company to receive these notifications.