Total Assist: 1-800-88-2121

Total Assist Services

Total Assist Services

Help is always within the reach

Toll-Free Helpline

Call our toll-free helpline at 1-800-88-2121, where you can speak to us so we can help you.

  • Tele Insurance (Monday – Friday, 8.45am to 5.30pm)
  • Agent Help Desk (Monday – Friday, 8.45am to 5.30pm)
  • Claims Help Line (Monday – Friday, 8.45am to 5.30pm)

Total Assist (24 hours)

Launch our Total Assist (24 hours breakdown and tow) services for any breakdown and/or tow truck assistance, through our partner MASA.

Services includes:

  • Towing, Tire, Petrol, Battery or Ambulance / Police
  • Total Assist Photo(s)
  • Total Assist Location / Duration Status
  • Total Assist Helpline
  • Total Assist Chat Room

Total Assist

Accident Assist Call Centre

Accident Assist aims to improve the overall process following a road accident by providing road accident victims with timely roadside assistance and objective guidance on making a motor insurance/takaful claim.

If you are involved in an accident we are here to help. Introducing Accident Assist, a new public service provided by the Malaysian insurance and takaful industry to members of the public who are seeking immediate roadside assistance in event of a road accident. Accident Assist will also respond to basic or common enquiries relating to motor policies/ certificates. It is a dedicated tele-service line manned by customer service officers operating 24 hours daily.

Accident Assist aims to improve the overall process following a road accident by providing road accident victims with timely roadside assistance and objective guidance on making a motor insurance/ takaful claim.

Accident Assist is managed by general insurers and takaful operators. It is operated by Telekom Malaysia. Accident Assist can help you with these:

  • 24 hours/7 days a week, helpline
  • Guide you to obtain towing services to approved workshops
  • Provide information and answer basic or common enquiries which you may have on making a motor insurance/takaful claim 


Get Quote

Ready to get a quote from us? We can help.

On average it takes 3 minutes to complete a quote. Quote Now, save yourself 10% in premiums, and let us take care of your vehicle.

Ready for a quote?

Takes 3 minutes, and saves you 10% in premium.

All you need to do:

  1. Answer a few simple questions.
  2. Or for our renewal customers, just 2 clicks.
  3. Allowing you to save your quote, buy it now or later – your choice.

100% no obligation to accept.

Coverage descriptions are brief and subject to the terms, conditions, limitations and exclusions.

Download POI2U App

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