We believe you deserve a courteous, fair and prompt service.
Once we receive the information, we will be able to investigate your complaint and work towards a resolution. We will acknowledgement receipt your complaint within one  working days.
We aim to resolve the issue within fourteen  working days from the date of receipt your complaint. However, for complex cases which may require more time, we will keep you informed of our progress every 14 calendars days. If not resolved, to update within another 14 calendar days. Thereafer, after every 30 calendar days.
Telephone No: 03-26985033
Firstly with the department or person you dealt with us on how you would like the problem to be solved.
Secondly if the problem is not solved to your satisfaction, then make a formal written complaint to the Complaint Unit.
Telephone No: 03-26985033/3262/3471
If you remained dissatisfied with our decision you can refer the matter to OMBUDSMAN for FINANCIAL SERVICES (OFS) within six (6) months after the final decision was made or BANK NEGARA MALAYSIA through BNMTELELINK or BNMLINK. Ombudsman for Financial Services (OFS) [664393P] (Formally known as Financial Mediation Bureau (FMB)
Level 14, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
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